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Ancestry Support

How to Sign in to Your Ancestry Account

Managing multiple online accounts can be overwhelming, but signing in to your Ancestry account doesn’t have to be. Whether you’re a first-time user or simply need a quick reminder, this guide will walk you through the steps. Ancestry gives you access to millions of genealogical records and tools—so logging in smoothly helps you continue your family history journey without delay.
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Steps to Sign in to Your Ancestry Account

Step 1: Open Your Browser

Launch a web browser on your device (Chrome, Firefox, Safari, or Edge). For the best experience, make sure it’s updated to the latest version.

Step 2: Visit Ancestry.com

In the address bar, type www.ancestry.com and press Enter. This will take you directly to the homepage.

Step 3: Click the “Sign In” Button

On the top-right corner of the homepage, you’ll see the “Sign In” option. Click it to open the login page.

Step 4: Enter Your Login Credentials

  • Email/Username: Type the email or username linked with your Ancestry account.
  • Password: Enter your password carefully. Use the “eye” icon to double-check what you’ve typed.
Finally, click “Sign In” to access your account.

Troubleshooting Sign-In Issues

1. Forgot Your Password?

  • Click the “Forgot Password?” link below the password field.
  • Enter the email address linked to your account.
  • Check your inbox for a verification email from Ancestry.
  • Follow the instructions to reset your password.
  • Return to the login page and sign in with your new details.

2. Still Can’t Log In?

  • Double-check your email and password for typos.
  • Try clearing your browser’s cache and cookies.
  • If issues continue, switch to another browser or device.
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Frequently Asked Questions (FAQ)

How do I recover my Ancestry username?
If you forgot your username, try logging in with the email you used to register. You can also contact Ancestry Support for help.
Yes. If you linked your Ancestry account with Google or Facebook, you can sign in directly using those buttons on the login page.
This may be due to browser settings or saved cache. Try clearing cache/cookies, or use a different browser.
For security, it’s recommended to update your password every few months.