Family Tree Maker (FTM) is a genealogy software that helps you create, organize, and preserve your family history with charts, reports, and record integrations.
Can you help with installation and setup?
Yes. Our technicians assist with smooth installation, updates, and initial setup so you can start building your family tree right away.
Do you charge for support?
Yes, our services are premium and paid. The cost covers the expertise of certified technicians with years of experience in Family Tree Maker and ancestry software.
Can I get free support instead?
For free support, you may contact MacKiev directly. However, they don’t provide free phone or remote support. For phone, chat, or remote assistance, our team is the best option.
What payment methods do you accept?
We accept multiple secure payment options to make the process quick and convenient for you, no matter where you are located.
Why is my Family Tree Maker not opening?
This usually happens due to corrupted files, incomplete updates, or software conflicts. Our experts can diagnose and repair these issues remotely.
Can I transfer Family Tree Maker to a new computer?
Yes, we guide you through transferring FTM 2019 files between computers and across operating systems without losing data.
Why is Family Tree Maker not connecting to the internet?
Internet issues can be caused by firewall settings or incorrect setup. Our team will identify and fix connectivity problems.
