About Us

About us

Family Tree Maker Support

We are here to be your trusted guides for any problems you face while using Family Tree Maker. Our team offers steady support for all software issues through phone and chat. If needed, we also provide remote help, where one of our trained technicians connects to your computer and fixes the problem. For hardware-related issues, we arrange onsite service with smooth replacements. Each of our technicians is well-trained and has years of practical experience.

How Can I Pay for the Services?

We offer premium IT support, and because of the expertise involved, our services are paid. Our technicians have many years of experience in handling ancestry and Family Tree Maker software, which makes the support highly professional. When you pay, you are paying for skilled, specialized service.

If you want free help, you may contact MacKiev directly. But please note that MacKiev does not provide free phone or remote support. For phone or remote help, you need to go through us. We accept different payment methods so that it is easy and convenient for you

Is Remote Access Safe?

Yes, remote access is completely safe. Our technicians connect to your computer only through trusted software like LogMeIn. Before doing anything, they ask for your permission. At no point do they touch or check your personal files.

Our work follows the rules of the US Data Protection Act, which means your privacy is secure. While our technician is working remotely, you can see what he is doing, talk to him, and ask questions about your issue.